Primary Responsibilities/Essential Functions

Repair Process Development:

• Design, implement, and optimize scalable repair systems for a wide range of products (tools, electronics, appliances, etc.), ensuring items can be refurbished effectively and returned to the market.
• Create comprehensive workflows that streamline repair tasks from intake to quality control.
• Develop innovative repair techniques for items of varying complexity, focusing on efficiency, durability, and cost-effectiveness.

Cost-Benefit Analysis:

• Conduct detailed economic feasibility studies for repairs, ensuring that processes maximize profitability while maintaining quality and sustainability standards.
• Continuously analyze the ROI of repair operations and identify areas for improvement.

Documentation and Training Systems:

• Develop clear, user-friendly documentation, standard operating procedures (SOPs), and training materials to guide team members with minimal prior experience.
• Build and maintain an organizational structure that empowers teams to perform repairs independently and effectively.

Sustainability Advocacy:

• Champion ReturnPro’ s mission of zero waste by driving repair-first practices and reducing the need for replacements.
• Integrate sustainable principles, such as lifecycle assessments and material reuse, into all aspects of the repair process.

Technical Leadership:

• Provide expertise in material science, failure analysis, and repair techniques across multiple categories of products.
• Leverage advanced tools like CAD software, automation systems, and data analytics to enhance process efficiency and innovation.
• Drive the integration of technology, including robotics and custom tools, to improve precision and reduce turnaround time.

Collaboration and Problem-Solving:

• Partner with cross-functional teams to identify bottlenecks in repair operations and implement solutions.
• Act as a mentor and trainer to team members, fostering a collaborative and innovative culture.

Qualifications

• Degree  in mechanical engineering or Industrial Engineering or a related field.
• Proven experience in repair, refurbishment, or manufacturing process optimization.
• Strong understanding of repair techniques for tools, electronics, and appliances.
• Proficiency with CAD software (e.g., SolidWorks, AutoCAD, CATIA) and experience with prototyping and testing.
• Knowledge of lean manufacturing, Six Sigma, and other process improvement methodologies.
• Experience conducting cost-benefit analyses and ROI assessments for repair operations.
• Exceptional documentation and organizational skills, with the ability to translate complex processes into actionable steps for diverse teams.
• Passion for sustainability, zero waste, and environmentally conscious business practices.
• Excellent problem-solving skills, adaptability, and a results-driven mindset.
• Extensive experience in process analyzation and improvement with a focus efficiency and cost containment

Who You Are:

• You are a hands-on innovator who thrives on solving complex repair challenges.
• You are passionate about creating systems that empower teams and make sustainability an achievable reality.
• You believe in the power of repair to reduce waste and create economic value.
• You are excited to work in a fast-paced, mission-driven environment where your contributions directly impact the world.