About vacancy
Our mission is to provide world-class supply chain support, and we need a Customs Brokerage Supervisor to lead the charge. You’ll manage a talented team of trade specialists dedicated to excellence in logistics and compliance. We focus heavily on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven by a commitment to purposeful growth, personalized service, and professional delivery.
We pride ourselves on being an employee-centric organization that prioritizes our people and our customers. Our culture is built on demonstrable values put into action daily. We are proud to have been consistently certified as a “Great Place To Work” for over a decade, based on direct feedback from our dedicated team members.
Essential Duties & Responsibilities
- Team Leadership: Supervise, train, and coach Entry-Writing and Customs House Brokerage (CHB) staff.
- Workflow Management: Assign accounts, distribute workloads, and measure staff performance to address issues proactively.
- Cross-Departmental Support: Assist local branch Import Transportation teams with brokerage requirements.
- Problem Resolution: Troubleshoot freight issues with US Customs and other relevant government agencies.
- Strategic Improvement: Collaborate with senior management to enhance departmental performance, streamline workflows, and improve existing audit procedures.
- Operational Oversight: Complete entry work as needed, audit files for accuracy, and oversee the billing process and "dwell time" for all files.
- Client Integration: Lead the onboarding of new clients based on sales requirements and specific Standard Operating Procedures (SOPs).
- Compliance: Ensure the accuracy of US Customs information across all files and execute specialized projects as assigned.
Desired Skills & Experience
- Certification: Certified Customs Specialist (CCS) accreditation required; Licensed Customs Broker (LCB) designation preferred.
- Industry Experience: Minimum of 5 years of experience working directly with US Customs and other government agencies.
- Technical Knowledge: Thorough understanding of US Customs rules, regulations, and entry procedures.
- Leadership: Proven experience in personnel supervision and professional training.
Professional Characteristics
- Self-Directed: Must be self-motivated with the ability to prioritize tasks in a fast-paced environment.
- Detail-Oriented: Requires strong organizational skills and the ability to multi-task without sacrificing accuracy.
- Analytical: Ability to resolve complex problems across all aspects of the customs brokerage process.
- Adaptable: Must be comfortable navigating a changing regulatory and work environment.
- Objective: Ability to supervise staff effectively and remain objective in decision-making.